Delivery information

Shipping and delivery

Free Royal Mail Tracked 48 Delivery

All UK orders are sent free of charge using Royal Mail Tracked 48, with tracking included as standard.

Place your order before 12 noon, Monday to Friday, and it will be dispatched the same working day. Royal Mail aims to deliver Tracked 48 parcels within 2–3 working days of dispatch.

Saturdays, Sundays and UK bank holidays are not counted as working days.

Our Dispatch Cut-Off

Orders placed before 12 noon, Monday to Friday: dispatched the same working day.
Orders placed after 12 noon: dispatched on the next working day.
Orders placed at the weekend or on a bank holiday: dispatched on the next working day.

For example, an order placed before 12 noon on Tuesday is dispatched on Tuesday and would normally arrive between Thursday and Friday. An order placed before 12 noon on Friday is dispatched on Friday and would normally arrive between Tuesday and Wednesday, provided no bank holiday falls in between.

Order Confirmation and Dispatch

Once your order has been accepted, we will send an order confirmation to the email address provided at checkout. A further notification may be sent when your parcel leaves the fulfilment location.

Please check your order confirmation carefully and contact us promptly if any of the information is incorrect.

Delivery Estimates

Royal Mail aims to deliver Tracked 48 parcels within 2–3 working days of dispatch. However, exceptionally busy periods, severe weather, carrier disruption and circumstances outside our reasonable control can occasionally cause delays.

Delivery timeframes are therefore estimates rather than guaranteed appointments unless we expressly state otherwise. We will still deliver your order without undue delay and in accordance with your statutory rights.

Tracking Your Order

Every order is sent with Royal Mail Tracked 48, and your tracking details will be included in your dispatch email. Tracking information can take a short time to update after a parcel has been handed to Royal Mail.

Checking Your Delivery Details

Please check your delivery address carefully before placing your order. Contact us as soon as possible if something is wrong. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If a parcel is returned because the address supplied was incomplete or incorrect, we will contact you before arranging another delivery or a refund. Additional delivery costs may apply where the problem was caused by incorrect information supplied at checkout.

Delayed, Missing or Damaged Parcels

If your parcel has not arrived when expected, check the tracking information first and then contact us with your order number.

If your parcel appears damaged, photograph the outer packaging and the contents before disposing of anything. Contact us promptly with your order number and the photographs so that we can investigate.

If tracking states that a parcel has been delivered but you cannot find it, check any safe place, reception area or neighbouring address identified by Royal Mail before contacting us.

Split Deliveries

We may occasionally send an order in more than one parcel. You will not be charged an additional delivery fee solely because we choose to split the shipment.